Build a Contact Center solution specialized in Industries verticals such as Healthcare, Financial Services, Retail, and Public Sector.
Innovative solutions unprecedented in the market, increasing the challenge in discovery opportunities that would bring value. At the same time, leveraging existing Talkdesk products and adapting them to serve particular Industries' needs.
Timeline
Jan.21—Fev.22
Services
Product Design
UX Strategy
UX Research
Strategy
The Operating Model sets the foundations for collaboration in the team.
Discovery & Planning for 2 Industries Verticals: Healthcare and Financial Services.
Build a competitive analysis and conduct stakeholder interviews that would inform the opportunities to explore and determine affinity mapping.
MVPs and POCs were implemented in record time while articulating 4 sub-verticals and more than 6 scrum teams.
Launch of 2 Industries products with 3 major healthcare and financial groups onboarded in the first year.
In North America
Gained competitive advantage by providing a flexible build-your-own product bundle. Features and integrations provided as add-ons to each vertical industry.