The shift from traditional HR management to a focus on enhancing employee experience is occurring alongside the transformation of the nature of work. Thanks to technological advancements, up to 45% of current work activities could be automated, and as much as 60% of job functions could see 30% or more of their tasks automated.
Timeline
Jan–Nov 2022
Services
Product Design
UX Strategy
UX Research
To support this shift, it's essential to create a centralized platform that combines various employee journeys and integrates with other internal systems.
At the same time, maintain an internal CMS for leadership content and news.
Strategic Components
Analyse & Define
Looking into the current experience and mapping out existing employee journeys, involves identifying areas where current processes and workflows could be automated, creating more efficient and streamlined experiences for employees. By doing so, organizations can improve employee satisfaction and retention, while also driving productivity.
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Klub was part of a bigger ecosystem, demanding a step-by-step implementation and improvement process. The biggest challenge was mediating and bringing together different teams and departments that contributed to the platform.
Re-define information architecture.
User Interviews showed that people had a hard time navigating the platform to find resources and information. The main cause uncovered was the lack of a clear hierarchy of content and structure.
UX Research showed that Search was the most used tool in the platform (to find information).
However, its current state was dispersed, the ranking was based on date and not relevance and the results unconnected.
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For quick impact and win we integrated with Google Cloud Search and worked on the attributes we would like to influence ranking. Also, we implemented the auto-suggest and complete features of the search bar that didn't exist before.
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CMS
Redefine the interface where resources and information can be easily found. This includes providing a user-friendly platform that is intuitive and easy to navigate, with clear and concise information. By doing so, employees can quickly access the information and resources they need, reducing frustration and increasing efficiency.